Travel Advisor FAQ
Your Questions, Answered
For Travel Advisors
WHAT IS A CORNERSTONE AGENT? IS IT THE SAME AS A TRAVEL AGENT/ ADVISOR?
The terms travel agent and travel advisor are often used interchangeably. “Travel agent” came first, but the industry has evolved and many now use “travel advisor” to better reflect the full scope of what we do—so you’ll hear us use both.
At Cornerstone, we like to think of our agents as “back-to-the-basics” travel agents. Yes, we earn income by booking trips, but it’s never just a transaction. Cornerstone Agents are consultants and advocates who take time to understand each client’s needs and manage the details—from a quick staycation to a once-in-a-lifetime honeymoon.
Cornerstone Agents also get access to our full training library, easy-to-use booking technology, and specialists with destination expertise. And you don’t have to chase commissions or invoice travel partners—we handle that, so you can stay focused on what matters most: growing your travel business.
HOW DO AGENTS EARN MONEY?
Hotels and other travel providers pay travel advisors a commission on bookings—at no additional cost to the traveler. In some cases, advisors may also charge a planning fee for custom itineraries or more complex trips.
ONCE I START, HOW DO I BUILD MY BUSINESS?
Many new advisors start by booking trips for friends and family, while others grow their client base through social media or their custom landing page. However you choose to jump in, Cornerstone is here to help you build your book of business.
WHO CAN BECOME A CORNERSTONE TRAVEL AGENT?
Are you looking to plan the perfect escape? Let Cornerstone Travel help you. We have a wide range of travel packages and services, including cruises, hotel stays, all-inclusive resorts, car rentals, and flight packages. Our goal is to provide our clients with the most comfortable and worry-free travel experiences. Our experienced travel agents are committed to making your travel dreams a reality, with personalized services that cater to your needs and preferences.
WHAT HAPPENS IF THERE IS AN EMERGENCY ON MY TRIP?
Traveling can be unpredictable, and we understand that sometimes things happen that are out of your control. That's why booking with an agent sets us apart from booking on your own. If something unexpected happens while you're on your trip, you can rest assured that we'll be there to assist you and contact the supplier used for your booking. Our team is dedicated to making sure that everything runs smoothly, so you can enjoy your travels worry-free.
WHAT IS YOUR REFUND POLICY?
Our mission at Cornerstone Travel is to provide exceptional travel experiences for every one of our customers. We know that planning a trip can be stressful, so we work directly with suppliers to ensure that everything runs smoothly. Before you even pay for your trip, we’ll update you on all refund policies as set by the supplier. We’re always available to provide guidance and support throughout the travel process. Choose us for your next adventure and let us help you create unforgettable memories.
ARE PAYMENT TRANSACTIONS SECURE?
Our team of experienced travel advisors understands the importance of providing only the best in terms of destinations and accommodations. We do not process payments in-house, allowing us to work directly with our suppliers' payment portals to ensure secure, hassle-free transactions.
ARE THERE ANY FEES TO USE AN AGENT?
One of the biggest misconceptions about travel agencies is that we charge fees for our services. This couldn't be further from the truth. In fact, our agents are paid via the supplier, such as Disney, Universal, Carnival, and more. Our goal is to help our clients save money and time by providing them with the best possible deals and all-inclusive packages. Let us help you create memories that will last a lifetime.
WHAT IS THE DIFFERENCE WITH USING AN AGENT VS BOOKING FOR MYSELF?
Organizing your own travel can be a daunting task; from searching for the best deals and scheduling your trip to adjusting to any unexpected changes that may arise, can be overwhelming. By using a travel agency like Cornerstone Travel, you can relax and have peace of mind knowing you have a dedicated professional looking after your travel arrangements. We have access to exclusive deals and insider knowledge, which will ensure your trip is organized to the finest detail. Our expert team is always on hand to offer advice on the best destinations, the best deals and the most exciting activities to do on your trip.